Refund policy
Return & Refund Policy
At AYMILA , we want you to feel confident with every purchase .
14-Day Return Policy
You may request a return within 14 days of receiving your order .
To be eligible for a return , your item must be unused , unworn , and in its original condition , with all original packaging and tags , if applicable .
How to Request a Return
To start a return , please contact us at aymilastore@gmail.com within 14 days of delivery. Include your order number and the reason for your return.
Please do not send items back without contacting us first . We will provide return instructions once your request has been reviewed.
Damaged or Incorrect Items
Please inspect your order upon arrival . If you receive a damaged , defective , or incorrect item , contact us as soon as possible with your order number and photos so we can help resolve the issue .
Return Shipping
For returns due to a change of mind , customers are responsible for return shipping costs . If an item arrives damaged , defective , or incorrect , AYMILA will cover the reasonable return shipping costs when a return is required .
Refunds
Once we receive and inspect your return , we will notify you whether your refund has been approved .
Approved refunds will be issued to your original payment method within 10 business days . Your bank or payment provider may require additional processing time .
Original shipping charges are non-refundable for change-of-mind returns .
Exceptions
For hygiene reasons, earrings that have been worn or tried on are not eligible for change-of-mind returns.
All eligible returns must include the original packaging and any accessories or components received with the item.
Custom or personalized items are not eligible for change-of-mind returns.
These exceptions do not affect your rights under applicable consumer protection laws.
Contact Us
For questions about returns or refunds, contact us at: